If you receive a damaged product please call us as soon as possible on 08 to inform us about this issue. We want you to be absolutely satisfied with your Blackmore IT product and would recommend that, where practicable, you unpack and check it for any transit damage as soon as your product arrives. However, in all cases we do reserve the right to inspect the product and verify the fault, if you would like to discuss this further please call us on 08, alternatively follow the returns policy above. We sincerely apologise if your product develops a fault within its warranty period, and if the fault occurs within 30 days of purchase (or delivery) we will always offer you an exchange or refund. If you need to return your purchase from us, whether you bought it online or over the phone, the product can be returned for a full refund within 21 days of delivery as long as it's still in its original, unopened anti static (a silver coloured bag or pink bubble material) packaging. Please print this return documentation by clicking here and ensure you include this documentation with a copy of your proof of purchase within the return. We understand that occasionally products may need to be returned to us, but we are here to help make the process easier.įor all returns to Blackmore IT you will need to complete a return merchandise authorisation (RMA) form in order for us to process your refund or replacement during the product's warranty period.

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